NYC BOT Logo

Testimonials from Building Owners, Managers, and Graduates of the Program

O&M Training Leads to Real Energy Savings and Environmental Sustainability

“I’ve noticed many changes in our employees who completed Building Operator Training. They’re more aware of efficiency and reducing waste — not just energy, but also reducing water usage and what goes into trash bins, as well. Among graduates of the program I’ve seen a lot more work orders for things like caulking up windows, replacing weatherstripping on exterior doors, and improving insulation of exposed pipes. They’re doing daily visual inspections of the boiler and mechanical rooms — rather than weekly — so they’re staying on top of any issues that might occur. Under the rebate program, we’ve installed 15 offset Tekmar controls on our boilers — we won’t see the the effect until heating season begins, but I’m sure we’ll notice the changes in the energy bills this winter.”

Oliver Ford at the Covington Realty Services Building Operator Training graduation reception, June 2017.

— Joe de Jesus, Maintenance Supervisor, Ridgewood Bushwick Senior Citizen’s Council (RBSCC, Inc)

“I’ve been a super for 22 years and I learned a lot — especially about things like renewables and solar — but I know the young ones did too! Building Operator Training inspired us to keep learning.”

— Oliver Ford, Superintendent, Covington Realty Services

“As a result of what I learned I was able to do a number of improvements right away — for example, installing door sweeps, testing and improving ventilation in kitchen exhaust fans, adjusting domestic hot water settings, and adding insulation in the electrical outlets and switches inside apartments — and my supervisor told me that we’ve already seen savings. The water bills and electric bills went down. Plus I’ve been able to reduce outside service calls. I do it myself instead — and we’re saving money that way as well.”

— Superintendent, RBSCC

Oswyn Allyne receives his Building Operator Training Certificate.

Oswyn Allyne receives his Building Operator Training Certificate from Jessica Vicuna, BPL’s manager of the program.

“I’ve been a super for 18 years now — and before that I was a carpenter for 14 years. But this class gave me one learning opportunity that I’ve been searching for – and that’s solar energy and green energy. When I saw that that [in the curriculum], I knew that’s what would make me grow in my job.”

— Oswyn Allyne, Superintendent, Covington Realty Services

“As an affordable housing developer, getting utility spending under control is really important — it decides whether buildings are cash positive or not. Considering that utilities are such a big part of our expenses, the energy savings potential of Building Operator Training was a huge priority in deciding to send staff to the course. We know that our operators, supers, and porters are the eyes and ears of our buildings. Implementing strategy at my level is fine but it doesn’t guarantee results if you don’t have buy-in from the guys in the field. Training is essential for ensuring that the things you want to get implemented do get implemented.”

— Ryan Cassidy, Director of Property & Construction Management, RBSCC

Building Operator Training Emphasizes Teamwork and Real World Exercises

“One of the most important things we learned was to document everything — writing memos to management, keeping checklists, and maintaining a logbook. We got to practice that for homework each week.”

Dave Carter at his Building Operator Training graduation reception.

Dave Carter at the Covington Building Operator Training graduation reception.

— Superintendent, RBSCC

“I’ve been with Covington for 15 years and what I found best about this program was the teamwork. We were in class with other supers as well as plumbers, and I learned so much from them — not just the instructor. It was like a brand new world opened up to me!”

— Dave Carter, Superintendent, Covington Realty Services 

“The most important thing I took from this class was the ability to pick my fellow supers’ brains and to learn the things that they know and try to incorporate it into things that I know in order to make my job easier and more efficient. Because efficiency is time and time is money!”

— Andre Vanderhall, Superintendent, Covington Realty Services

Wage Gain is a Win-Win

“I was all for wage gain because in every profession when you achieve a certain level or when you achieve [continuing] education, you’re entitled to get an earning boost. Their training achievements will enhance the buildings because of their new knowledge. In essence, paying them more money is saving us money because I trust them to do the right thing. When they get outside service calls, when there’s an issue in the building — they know what to do.”

— Shaun Covington, President and Founder, Covington Realty Services

“Part of what we look at when we do annual raises is certifications and education. We’ll give priority for those who did the training, and of course there’s more room in the budget if energy is saved.”

— Ryan Cassidy, Director of Property & Construction Management, Ridgewood Bushwick Senior Citizen’s Council (RBSCC, Inc)

Building Operator Training is Just the Beginning

Bridget Beatty receives her Building Operator Training certificate.

“We sent our employees to this training because see the possibilities — this can open up a lot of doors. And when you open a door you have to go through, right? So we’re offering everybody — every super who works for Covington — to come through. We want them to know that education and information is important to us.”

— Bridget Beatty, Property Manager, Covington Realty Services. Ms. Beatty organized the Building Operator Training for Covington staff and took the training herself.

“My view of my job is more inspiring [since completing Building Operator Training]. I see the difference I can make in the environment if all the parts of the building come together and operate correctly. Energy efficiency saves money — but really, it’s for future generations.”

— Superintendent, RBSCC